Privacy Policy

Breakaway Solutions respects your privacy. This Privacy Policy explains how Breakaway Solutions collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, submit a form, interact with our advertising, or use our services.

Breakaway Solutions is based in Airdrie, Alberta, Canada. This Privacy Policy is intended to help explain our privacy practices in a clear and transparent way.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Business name
• Website URL
• Industry
• Company size
• Budget range
• Advertising spend
• Project details
• Message or inquiry details
• Uploaded files or documents
• Newsletter or marketing communication preferences
• Billing, payment, or invoice-related information
• Information submitted through contact forms, landing page forms, booking forms, onboarding forms, or direct email

We may also collect business and technical information related to your website, marketing, CRM, analytics, advertising accounts, automation systems, IT systems, or other platforms when needed to provide our services.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or ad source
• Clicks and website interactions
• Approximate location based on technical data
• Form interaction data
• Conversion tracking data
• Cookie and tracking technology data

We may collect this information using cookies, pixels, tags, analytics tools, advertising platforms, and similar technologies.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact form
• Submit a consultation or booking form
• Submit a landing page form from an ad campaign
• Sign up for email updates or marketing communications
• Book a meeting
• Contact us by email or phone
• Complete a client onboarding form
• Provide access to business systems or accounts
• Interact with our website, ads, or online content
• Communicate with us during a sales or service process

4. How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Contact you about your request
• Book consultations or meetings
• Provide quotes, proposals, or service recommendations
• Deliver marketing, website, CRM, automation, IT, cloud, advertising, analytics, or consulting services
• Manage client relationships
• Set up, manage, audit, or improve advertising campaigns
• Analyze website performance and user behaviour
• Track conversions from advertising campaigns
• Improve our website, landing pages, offers, and services
• Send follow-up emails, service updates, newsletters, or promotional messages where permitted by law
• Process payments, invoices, or billing-related matters
• Prevent spam, fraud, misuse, or security issues
• Comply with legal, regulatory, accounting, or business obligations

5. Client Data and Service Access

As part of providing services, clients may give Breakaway Solutions access to business systems, platforms, or data. This may include access to:

• Website admin accounts
• Hosting accounts
• Domain or DNS platforms
• Google Ads, Meta Ads, LinkedIn Ads, Microsoft Ads
• Google Analytics, Google Search Console, Google Tag Manager
• CRM platforms and Email marketing platforms
• Customer or contact lists
• Sales and lead data
• Website traffic, conversion data, call tracking data, chat logs
• Internal business documents and Cloud systems
• Microsoft 365 or Google Workspace accounts
• Automation tools and other platforms required to provide the requested services

We use client-provided access only for the purpose of providing, managing, improving, or supporting the services requested by the client.

Clients are responsible for ensuring they have the necessary rights, permissions, and consents to provide us with access to any personal information, customer data, business data, or third-party systems.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies for:

• Website functionality
• Analytics and performance measurement
• Advertising conversion tracking
• Retargeting and remarketing
• User experience improvement
• Security and spam prevention
• Remembering preferences where applicable

We may use tools such as Google Analytics, Google Tag Manager, Google Ads conversion tracking, Meta Pixel, LinkedIn Insight Tag, Microsoft Ads/UET, Microsoft Clarity, and similar technologies.

We plan to provide more detailed information about cookies and tracking technologies in a separate Cookie Policy.

7. Analytics, Advertising, and Remarketing

We may use third-party analytics and advertising platforms to understand how visitors use our website, measure the performance of our marketing campaigns, and show relevant ads.

These platforms may collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services, ad targeting, conversion tracking, and remarketing. This may include platforms such as Google, Meta, LinkedIn, Microsoft, Microsoft Clarity, and other analytics, advertising, or marketing technology providers.

You may be able to manage certain advertising and cookie preferences through your browser settings, device settings, ad platform settings, or our cookie consent tools where available.

8. Marketing Communications

If you submit your information to us, we may contact you about your inquiry, requested services, related services, updates, or marketing communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly at: contact@breakaway.solutions

Transactional, service-related, or administrative messages may still be sent where necessary.

Canada’s Anti-Spam Legislation requires commercial electronic messages to include an unsubscribe mechanism, and the CRTC states that commercial electronic messages must include required identification information and an unsubscribe mechanism.

9. Sensitive Personal Information

We do not intentionally collect sensitive personal information through our website forms.

Please do not submit sensitive personal information through our website unless we specifically request it. Sensitive information may include health information, government identification, financial account details, legal documents, passwords, employee records, or other highly confidential information.

If sensitive information is required for a specific service, we will handle it carefully and only use it for the purpose for which it was provided.

10. Children’s Privacy

Our website and services are intended for businesses and are not directed to children.

We do not knowingly collect personal information from children through our website. If we become aware that a child has provided personal information to us, we may delete that information where appropriate.

11. How We Share Personal Information

We do not sell personal information.

We may share personal information with trusted third parties only where reasonably necessary for business, service, operational, legal, or security purposes. This may include:

• Website hosting providers, Analytics providers, Advertising platforms
• CRM and email marketing platforms
• Booking and form tools, Payment processors
• Cloud storage and software providers, IT and security providers
• Contractors, consultants, or freelancers assisting with service delivery
• Legal, accounting, insurance, or professional advisors
• Government, regulatory, law enforcement, or legal authorities where required or permitted by law

When we use third-party service providers, they may process personal information on our behalf or according to their own privacy practices.

12. International Storage and Processing

Personal information may be stored, processed, or accessed in Canada, the United States, or other countries where we or our service providers operate.

Privacy laws in those countries may differ from the laws in your province, state, or country. Where required, we take reasonable steps to protect personal information when it is transferred or processed outside Canada.

13. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we retain information may depend on the type of information, the nature of our relationship with you, legal or accounting requirements, service needs, dispute resolution, security, or business recordkeeping requirements.

14. Security Safeguards

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. These safeguards may include:

• Secure website hosting and Password-protected systems
• Access controls and Limited access to client data
• Two-factor authentication where available
• Encryption where available and Secure third-party platforms
• Internal procedures for handling client and lead information
• Reasonable measures to prevent unauthorized access, misuse, loss, or disclosure

However, no website, platform, email system, or method of electronic storage is completely secure. We cannot guarantee absolute security.

15. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent where consent is the basis for processing
• Request deletion of certain personal information
• Opt out of marketing communications
• Ask questions about how we handle personal information
• Make a privacy-related complaint or inquiry

To make a privacy request, contact us at: contact@breakaway.solutions

We may need to verify your identity before responding to certain requests.

16. Accuracy of Information

We rely on the information you provide to us. You are responsible for ensuring that any personal information you submit is accurate, complete, and up to date.

If your information changes, you may contact us to request an update.

17. Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or platforms you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date.

19. Contact Us

For privacy questions, requests, or concerns, contact:

Breakaway Solutions
Airdrie, Alberta, Canada
Email: contact@breakaway.solutions