Turn scattered customer support into a faster, more organized communication system. We build AI support systems that instantly route tickets, answer FAQs, and empower your human agents.
Order #4920 details pulled from Shopify and attached to ticket.
Password reset instructions generated and sent instantly.
Slow support can affect customer trust, repeat business, reviews, and conversion opportunities. AI customer support automation can help reduce that gap by capturing requests, answering common questions, and routing issues faster.
of consumers rate an "immediate" response (10 minutes or less) as important when they have a customer service question.
Source: HubSpotof customers buy from the company that responds to their inquiry first, making speed your biggest competitive advantage.
Source: Lead Connectis the average business email response time, creating a massive gap between customer expectations and actual reality.
Source: SuperOfficeStandard chatbots just redirect people to FAQ pages. Breakaway builds connected support workflows that can help answer common questions, collect details, create tickets, update records, and route requests through your existing tools.
Watch how our central AI handles the exact same customer issue seamlessly across different platforms.
Instant on-site resolutions.
Automated mobile replies.
Drafts & auto-responses.
Conversational phone intake.
"Hello, I just placed an order but I need it sooner. Can I upgrade my shipping to overnight?"
"Hi there,
Good news! Your order hasn't left the warehouse yet. I've sent an invoice for $15 to your email to cover the overnight shipping upgrade.
Click here to pay and we'll upgrade it instantly: [Payment Link]"
Automate the repetitive tasks so your team can handle the complex ones.
AI can help read incoming emails, chats, and SMS messages, identify the issue type, tag the request, and route it to the right team or department based on priority and subject.
Solve up to 60% of tier-1 tickets (like "where is my order" or "password reset") instantly without a human agent touching the keyboard.
When a ticket reaches a human, AI has already drafted a suggested response and pulled the customer's history from your CRM.
Integrate with Shopify or Stripe. If a customer requests a refund within policy rules, AI can approve, process, and notify the customer completely hands-free.
Automatically detect VIP customers or high-risk phrases ("cancel my account", "angry") and push those tickets to the top of the queue.
The AI trains on your existing Help Center, PDFs, and past tickets so it never hallucinates and always provides accurate brand information.
Whether you're shipping physical products or providing digital services, our AI adapts to your exact support needs.
E-commerce support is largely transactional. We automate high-volume tier-1 tickets by securely integrating directly with your store.
For SaaS, B2B, and service businesses, support is often about access, scheduling, and technical guidance. We triage these seamlessly.
Estimate how much time and cost may be tied up in repetitive tier-one customer support tasks.
Tell us about your current support process, tools, and bottlenecks. We’ll review your request and follow up with practical ways AI support automation may be able to help.
